Privacy Policy

Our contact details

Name: Net Gain Staffordshire

Address: The Wolseley Centre, Wolseley Bridge, Stafford, ST170WT

Phone Number: 01889880100

E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

  • Contact, Account and Profile Information. Such as your name, phone number and email address
  • Site-specific information. This includes the postcode, grid reference and what3words of the site you are choosing to register on the portal
  • Legal documentation. This includes documents proving either ownership or permission to register the land available for saleable Biodiversity Net Gain units

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To enable you to access the Net Gain Staffordshire platform and advertise wanted or available BNG units
  • To enable you to communicate with other portal users
  • To send you messages, updates, security alerts and account notifications
  • To allow you to see where sites sit on the Nature Recovery Network, helping guide restoration and unit purchasing decisions
  • To personalise and customise your experience based on the information you have entered into the portal, for example the habitat types you require and the area you require them from

Sharing & Disclosure

3.1 Sharing Between Portal Members

To help facilitate unit sales or other interactions between users, we may share information:

Between Buyer(s) and Sellers(s) in the following situations:

  • When a unit purchase request is made
  • When more information on a development site or BNG registered site is requested
  • When a seller has confirmed a unit purchase, certain information is shared with the seller to coordinate the sale, such as your profile, full site details, all uploaded BNG related documents (such as the site management plan, BNG assessments, metric calculations), full name, phone number and full address details
  • When you communicate with another portal member, such as your username and message content

3.2 Information you publish relating to your site

You make certain information publicly visible to others such as:

  • Your username
  • Site location (on the map)
  • Habitats and number of units for sale/required

By publishing this information, you understand that we may also share this information with registered local authorities

3.3 Third-Party Partners and Integrations

Part of Net Gain Staffordshire may provide links to third-party services. Net Gain Staffordshire does not own or control these third parties. When you interact with these third parties and choose to use their services, you are providing your information to them. Your use of these services is subject to the privacy policy of those providers, including Google Maps/Earth Additional Terms of Use and Google Privacy Policy

Your Rights

Your right of access – You have the right to ask us for copies of your personal information. You may instruct us to provide you with any personal information we hold about you. An such requests or instructions must be made in writing to Net Gain Staffordshire via email ([email protected]) or post (Net Gain Staffordshire, The Wolseley Centre, Wolseley Bridge, Stafford, ST170WT), Provision of such information will be subject to:

The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a recent utility bill showing your current address).

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances

Your right to restriction of processing – You have the right to object to the processing of your personal data in certain circumstances

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated

How we store your personal information

Your information is securely stored.

We keep all the personal information you provide on our secure (password and firewall protected) servers. We will only store and use information for as long as required for the purposes it was collected for. We will continually review what information we hold, and delete what is no longer required.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


Our website uses ‘cookies’ to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile device when you browse websites.

Our cookies help:

  • Make our website look as you would expect
  • Remember your setting between visits
  • Improve the speed/security of the site
  • Continuously improve our website for you

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us either via email ([email protected]) or post (Net Gain Staffordshire, Wolseley Centre, Wolseley Bridge, Stafford, ST170WT)

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: